// 03

Resume

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// Summary

GG-13 IT Specialist leading software development and technical strategy for DISA's OSMaaS product suite, delivering AI-driven dashboards and automation tools providing real-time operational visibility to DoD leadership. 6+ years of progressive experience in application development, incident management, and cross-functional technical leadership.

// Key Competencies
Software Analysis & Design Angular Framework Development AI-Driven Automation & Tooling UI/UX Framework Architecture Incident Management & Response Cross-Functional Team Leadership Requirements Analysis & Translation DoD Cybersecurity Compliance Stakeholder Briefings & Communication Process Improvement & Optimization
// Work Experience
  • SOFTWARE DEVELOPMENT: Serve as lead developer for the OSMaaS product suite, designing and building production dashboards, pricing calculators, and roadmap tools using Angular, JavaScript, HTML, and CSS in Visual Studio Code.
  • AI-DRIVEN AUTOMATION: Integrate government-approved AI tools into the development pipeline to accelerate coding efficiency, auto-generate standardized code comments, and produce maintainable documentation ensuring seamless personnel transitions.
  • TECHNICAL AUTHORITY: Provide principal technical guidance to engineering teams on software architecture decisions, establishing UI/UX frameworks and coding standards that serve as the foundation for all OSMaaS development efforts.
  • STAKEHOLDER BRIEFINGS: Deliver technical presentations to customers and senior leadership on new and enhanced IT products, translating complex software concepts into actionable recommendations supporting mission-critical decision-making.
  • STRATEGIC ANALYSIS: Led 8-month OSMaaS financial deep dive and authored rate-based billing white paper, conducting business analysis across DISA and delivering findings briefed to senior leadership and approved for implementation.
  • PROCESS IMPROVEMENT: Deployed code to GitLab enabling version control, rollback capability, and real-time development velocity metrics—providing leadership unprecedented visibility into project status and resource allocation.
  • CROSS-FUNCTIONAL COORDINATION: Collaborate with cybersecurity, network operations, and logistics teams to mitigate risks and streamline application deployments across DISA enterprise systems supporting warfighter readiness.
  • SOFTWARE REQUIREMENTS ANALYSIS: Led complex IT initiatives translating Mission Partner business needs into actionable software solutions, ensuring alignment with DoD policies and security standards across multiple IT disciplines.
  • SYSTEM INTEGRATION: Managed full project lifecycle from requirements gathering through implementation, coordinating application development and system integration efforts to enhance operational effectiveness.
  • TECHNICAL LEADERSHIP: Developed technical roadmaps and provided strategic guidance to engineering teams, ensuring software requirements were clearly defined and executed in support of Product Development objectives.
  • POLICY & STRATEGY: Developed and applied IT policy, process, and strategy for multi-discipline service delivery, achieving data and system integration across assigned applications and platforms.
  • INCIDENT MANAGEMENT: Served as Watch Officer coordinating troubleshooting and reporting across multiple DoD agencies, leading rapid response teams addressing catastrophic events including system failures and widespread outages.
  • APPLICATION SUPPORT: Coordinated installation, configuration, troubleshooting, and operation of customer application systems, providing expert technical guidance minimizing interruptions in mission-critical business activities.
  • TECHNICAL ANALYSIS: Applied advanced knowledge in problem isolation, troubleshooting procedures, and system recovery processes to resolve complex software and application issues affecting operational availability.
  • EXECUTIVE COMMUNICATION: Delivered concise BLUF updates to leadership on incident status, translating technical findings into actionable briefings for customers and management.
  • SOFTWARE CONFIGURATION: Spearheaded development and maintenance of system configuration management processes for GOTS and COTS software solutions, ensuring compliance with customer specifications and DoD standards.
  • BASELINE MANAGEMENT: Managed software baselines for external tools, tracking hardware systems and software loads across multiple client locations to maintain operational continuity.
  • TECHNICAL DOCUMENTATION: Created and maintained system documentation in accordance with organizational and customer standards, ensuring configuration management accuracy and audit compliance.
  • PROBLEM RESOLUTION: Proactively addressed configuration management issues across software environments, demonstrating analytical skills to maintain system integrity and operational efficiency.
// Education

Bachelor of Science — Management Information Systems (MIS)

Minor: National Security – Anticipatory Intelligence

Utah State University, Logan, UT · May 2020 · GPA 3.47

2020 FBI Honors Internship Recipient

Associate of Science — Computer Engineering Emphasis

Salt Lake Community College, Salt Lake City, UT · Aug 2017 · GPA 3.46

// Volunteer

Volunteer Representative

The Church of Jesus Christ of Latter-day Saints · Dec 2014 – Dec 2016

FanUp Representative

University of Utah · Jul 2023 – Present

// Certifications
CompTIA Security+ DoD 8570 IAT II ITIL Foundation v4 CompTIA Cloud+ CompTIA Network+ CompTIA A+ FAA Part 107 Remote Pilot CompTIA Project+ DHS Incident Response to Terrorist Bombings